Return Policy
We value your satisfaction and accept returns or exchanges within 30 days of delivery. This applies to both defective and non-defective items. Please read the details below to understand our return process.
Return Eligibility
Items must be returned in their original condition with proof of purchase. We accept returns for both defective and non-defective products, no specific reason required.
Return Process
To initiate a return or exchange, please email us at info@vicdria.com with your order number and details. Our customer service team will confirm the process and provide instructions.
Return Shipping Costs
The responsibility for return shipping costs may vary depending on the situation. Customers must contact us via email before sending items back so we can advise on the appropriate arrangements.
Refunds
After we receive and inspect your returned item, approved refunds will be processed within 5–7 business days and issued to your original payment method.
Exchanges
Exchanges are accepted within the 30-day return window. Availability of replacement items may vary, and our team will confirm options with you during the return process.
Contact Us
For all return or exchange inquiries, please reach out to us at info@vicdria.com.
Frequently Asked Questions (FAQ)
What is your return period?
We accept returns within 30 days of delivery, including non-defective items. No specific reason is required.
Do you accept returns for non-defective items?
Yes, we accept returns and exchanges for both defective and non-defective items, provided the request is made within 30 days of delivery.
Who is responsible for return shipping costs?
Return shipping costs vary depending on the situation. Customers should contact us via email to confirm the details before sending items back.
How do I start a return or exchange?
Please email our support team first at info@vicdria.com with your order number and reason for return or exchange. We will provide instructions.
How long does it take to receive a refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.